Solution for the SB withdrawal error - "userhook error" in DOP Finacle

Generally we use the menu CTM for withdrawal of SB accounts through cash payments in DOP Finacle
When we try to withdraw and mode of payment is through cheque or transfer to other SB account we will use the menu CXFER.
For BO SB withdrawals also we use the menu CXFER and BO settlement will be SOLID+0339.
Some times when we try to withdraw the amount in DOP we will get the error "userhook error" in DOP Finacle
The error screen shot will be as shown in the below figure






As we can see from the above screen system is showing the mentioned error.


Root cause of the above Problem :-

We generally face the above error when the customer status is deceased then the system will mark the CIF id as Suspended state
Hence system will not allow to withdraw the cash for the deceased customers as per DOP rules
Hence we should try to withdraw the amount for such customers directly using CTM or CXFER menu


Solution for the above Problem :-

If the customer is status is changed accidentally to deceased then modify to Active using the menu CMRC and verify.
Then try to withdraw the amount using CTM/CXFER system will allow the withdrawal without any hurdles
Suppose if the customer is expired then we should not use CTM/CXFER menus instead we have to follow the claim closure procedure laid down in the DOP Finacle.
For claim closure procedure and guidance users can CLICK HERE