Issues reported in Finacle i/c/w leave arrangements/ deputation

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Saturday, January 28, 2017

Issues reported in Finacle i/c/w leave arrangements/ deputation

To
Officer on Special duty (CBS)
O/o Chief Postmaster General INVOICED
Kerala Circle
Thiruvananthapuram-695033

No. J/Tech/CBS/ Dlgs dated at Palakkad 678001 the 20th January 2017

Sub: Issues reported in Finacle i/c/w leave arrangements/ deputation

This is regarding functional disturbances reported during leave arrangements/ deputation i/c/w Finacle Role/SOL changes. On perusal of the issues so reported, it is understood that SB transactions at POs are getting suspended at times due to these issues.

Recently the following restrictions are being imposed in user profiles in Finacle by the CEPT, Chennai team:

1. Only one supervisor user is allowed in SOLs, irrespective of the class of the Post office. All remaining available supervisor users are kept under deleted status.

2. Only one counter user is allowed in sub post offices irrespective of the class of the office.

Possible scenarios affecting the counter work in light of the above situation are detailed below:

1. An SPM proceeding on leave in a single handed PO for a single day
An official is arranged to work in the PO for the day. SOL change request with privilege “SU+CPA” is placed in the CBS portal through Divisional office log in. Though the SOL change request is getting processed at around 09.30 am every day, the user profile of either counter or supervisor (at times both) are kept under deleted status. For the same to get undeleted, an email request has to be placed from PO to CPC team along with a deletion request of the existing user (actual SPM of the PO). CPC team in turn will place a deletion request of the existing user in the portal and request undeletion of the user ID of official on deputation through email to FSI team, Chennai. FSI team will ultimately effect the changes in Finacle. By the time this gets effected it happens to be around 11.00 to 12.00 pm. Till this time the counter work gets suspended at the PO.

SOL change request for the user on deputation is given at the end of the day and the official proceeds to his parent office. On the next day when the SPM assumes to charge, his/ her user profile will be under deleted status. For the same to get rectified, all the above procedure has to be repeated resulting in disruption in counter operations.

2. An SPM/PA proceeding on leave/ deputation in a double handed PO for one day
For the SPM/PA to manage the office single handedly request is placed in the CBS portal for SU+CPA role and the same gets approved. Still, the user profile of the user ID (either counter or supervisor) will be under deleted status. For the same to get undeleted, an email request is placed to CPC team. This gets processed further only after placing the deletion request of the other user who is on leave/ deputation.

On the next day, when the official is back after deputation/ leave this process has to be repeated to restore normal functioning.

3. An SB counter PA is proceeding on leave/deputed from a triple handed SO to other PO
The other PA in the triple handed SO will be managing the SB counter operations on the day of deputation. While he returns to his parent office after leave/deputation and assumes charge in the SB counter, user profile for counter of the user will be under deleted status. For the same to get undeleted, deletion request of the other active user has to be made.

4. During SB mela/ bulk account opening at SOs
As only a single official is having the counter user, fewer number of accounts could be opened in a day and no special arrangements become fruitful.

In addition to the above, in all such cases if inventory is pending in the user ID of the official on leave, deletion request is getting rejected, leading to suspension of counter works. Strict instructions are given to officials to avoid sharing of password in the CBS environment and all out efforts are being made in this regard by this office. It is feared that such restrictions in the user profile may hamper password confidentiality. Several complaints are also being received at this office from POSB customers for whom the services are getting delayed.

Hence it is requested that the above matters may kindly be looked into and taken up at appropriate levels so as to ensure smooth SB operations across the counter.

वरिष्ठ अधीक्षक डाकघर
Sr. Superintendent of Post Offices

Copy to:

1. Postmaster General, Northern Region, Calicut- 673011 – for kind information and necessary action.

वरिष्ठ अधीक्षक डाकघर
Sr. Superintendent of Post Offices

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DHENKANAL POSTAL DIVISION AT A GLANCE

DIVISION OFFICE = 1 ( DHENKANAL ) SUB DIVISION OFFICES = 4 ( DHENKANAL, KAMAKHYA NAGAR, ANGUL EAST, ANGUL WEST) Administrative Set Up of Dhenkanal Revenue District: No. of Sub-Divisions : 3 No. of Tehsils : 8 No. of Municipalities/Corporation : 1 No. of N.A.Cs : 3 No. of Blocks : 8 No. of Police Stations : 15 No. of Gram Panchayats : 198 No. of Inhabited Villages : 1100 No. of Uninhabited Villages : 137 No. of villages : 1237 some maps of the Dhenkanal district. You can view the details of the district by reading the map. Dhenkanal Dist. Map Kamakhyanagar Assembly Constituency Map Dhenkanal Assembly Constituency Map Hindol Assembly Constituency Map Odapada Block (Village Map) Parjang Block (Village Map) Kankadahad Block (Village Map) Kamakhyanagar Block (Village Map) Hindol Block (Village Map) Gondia Block (Village Map) Bhuban Block (Village Map) Dhenkanal Sadar Block (Village Map) Parjanga Assembly Constituency Map Administrative setup of Angul District No. of Sub-Divisions : 4 No. of Tehsils : 8 No. of Municipalities/Corporation : 2 No. of N.A.Cs : 1 No. of Blocks : 8 No. of Police Stations : 22 No. of Gram Panchayats : 209 No. of Inhabited Villages : 1661 No. of Uninhabited Villages : 269 No. of villages : 1930 some maps of the Angul district. You can view the details of the district by reading the map. ANGUL DISTRICT MAP District Map With Sub-Division District Map with BLock Basin Map Forest Soil Map Catchchment Subcatchment Watershed Map Region Map Athamallik NAC Map Talcher Municipality Map 63-Athamallik Assembly Constituency 62-Chhendipada Assembly Constituency 61-Angul Assembly Constituency 60-Talcher Assembly Constituency Map 59-Pallahara Assembly Constituency Map Proposed Animal Husbandary Activity Angul Police Station Map RENENUE DISTRICTS = 2 ( DHENKANAL, ANGUL ) REVENUE SUB DIVISIONS = 8 ( ) HEAD OFFICES = 2 ( DHENKANAL, ANGUL ) SUB OFFICES = 52 ( ANALABERENI,BADASUANLO, BALIMI, BHAPUR, BHUBAN, DHENKANAL COLLEGE, DHENKANAL RAILWAY STATION, GADASILA, GONDIA, GOVINDPUR, HINDOL ROAD RAILWAY STATION, HINDOL, JUBULI TOWN, KAMAKHYA NAGAR, KANKADAHAD, MAHABIROD, MAHIMAGADI, MARTHAPUR, MATHAKARGOLA, MERAMANDALI, PARJANG, RASOL, TALMUL ... ANGUL BAZAR, ATHAMALLIK, BAGEDIA, BALANDA, BANARPAL, BANTALA, CHAINPAL COLONY, CHHENDIPADA, DEEPSIKHA, DERA, DEULABERA COLLIERY,HAKIMPADA, HULURUSINGHA, IGIT SARANG, JINDAL NAGAR, KANIHA, KHAMAR, KISHOREGANJ, KOSALA, NALCO NAGAR, NEHERU SHATABDI NAGAR, PALLAHARA, POLICE TRAINING COLLEGE ANGUL, RENGALI DAM SITE, RAJ KISHORE NAGAR, SAMAL BARRAGE TOWN, TALCHER, TALCHER THERMAL, TALCHER TOWN, VIKRAMPUR ) ... BRANCH OFFICES = 422 ( Aida B.O Akhuapal B.O Aluajharan B.O Amabapal B.O Ambapalas B.O Ambasarmunda B.O Anal B.O Anantapur B.O Angapada B.O Angul H.O Ankula B.O Anlajhari B.O Arahat B.O Arkil B.O Babandha B.O Badagundari B.O Badajarada B.O Badajhara B.O Badakamar B.O Badakantakul B.O Badakera B.O Badakhali B.O Badalo B.O Badanagena B.O Badasada B.O Badatribida B.O Badkerjang B.O Bainsia B.O Baisingha B.O Bajichowk B.O Bajrakote B.O Baladiabandha B.O Balanga B.O Balaramprasad B.O Balaramprasad B.O Balarampur B.O Balasinga B.O Balibo B.O Baligoroda B.O Balipasi B.O Balipatta B.O Ballahar Chhak B.O Baluakata B.O Bam B.O Bampa B.O Bamuan B.O Bamur B.O Banasingh B.O Bandhabhuin B.O Bangursinga B.O Bankual B.O Barada B.O Barada B.O Baragounia B.O Barasahi B.O Barihapur B.O Barkotia B.O Baruan B.O Basala B.O Basantapur B.O Basoi B.O Batagaon B.O Baulpur B.O Baunsapal B.O Baunsapokhari B.O Bedapada B.O Bedasasan B.O Belapada B.O Belatikiri B.O Beruanpal B.O Bhagirathipur B.O Bhairpur B.O Bhaliabolkateni B.O Bhejia B.O Bhejigotha B.O Bhusal B.O Bidharpur B.O Bido B.O Bijigol B.O Bileinali B.O Bimalabeda B.O Birasal B.O Biribolei B.O Biru B.O Bonda B.O Brahmanbil B.O Brahmaniapal B.O Budhapanka B.O Buhalipal B.O Burukuna B.O Champatimunda B.O Chandapur B.O Chandipal B.O Chandpur B.O Chandrasekharaprasad B.O Changudia B.O Chasagurjang B.O Chaulia B.O Chhotapada B.O Chintapokhari B.O Chirulei B.O Chitalpur B.O Damal B.O Dandasinga B.O Danra B.O Dashipur B.O Derang B.O Dhalapada B.O Dhalapur B.O Dhalpur B.O Dharampur B.O Dhirapatna B.O Dhokuta B.O Dighi B.O Dimiria B.O Dudurkote B.O Durgapur B.O Durgapur B.O Ekagharia B.O Ekatali B.O Gaham B.O Gahamkhunti B.O Gandamala B.O Gandanali B.O Gangijodi B.O Garh Nrusinghaprasad B.O Garh Palasuni B.O Garh Santiri B.O Garh Taras B.O Gengutia B.O Gengutia B.O Ghagarmunda B.O Ghantapada B.O Ghatipiri B.O Ghosar B.O Giridharaprasad B.O Gobara B.O Gobinda Bidyadharpur B.O Golabandha B.O Gopalprasad B.O Gorodia B.O Gotamara B.O Govindprasad B.O Gunadei B.O Gundichapada B.O Guneibil B.O Gurujang B.O Haladiabahal B.O Hamamira B.O Handapa B.O Handidhua B.O Hatura B.O Hensamul B.O Himitira B.O Ichhabatipur B.O Indipur B.O Injidi B.O Inkarabandha B.O Jagannathpur B.O Jagannathpur B.O Jagannathpur B.O Jamardihi B.O Jamudoli B.O Jamunakote B.O Jarada B.O Jarada B.O Jarapada B.O Jarasingha B.O Jayapurakateni B.O Jeranga Dehuri Sahi B.O Jharabeda B.O Jhili B.O Jineilo B.O Jiral B.O Kabera Madhapur B.O Kadala B.O Kadalimunda B.O Kaimati B.O Kakudia B.O Kakudibhag B.O Kalamchhuin B.O Kalanda B.O Kalandapal B.O Kalanga B.O Kalikaprasad B.O Kalingapal B.O Kalunigoda B.O Kaluria B.O Kalyanpur B.O Kamadhenukote B.O Kamalanga B.O Kamarda B.O Kampala B.O Kampsala B.O Kanaloi B.O Kanapura B.O Kandabindha B.O Kandarsinga B.O Kandasar B.O Kandhalo B.O Kandhapada B.O Kandhara B.O Kangula B.O Kanheipal B.O Kankadahad Sadar B.O Kankadasoda B.O Kankadpal B.O Kankalu B.O Kankili B.O Kankili B.O Kansamunda B.O Kansara B.O Kantapada B.O Kantapal B.O Kantapal B.O Kanteikolia B.O Kantiapasi B.O Kantimili B.O Kantiokateni B.O Kantioputasahi B.O Kantol B.O Kantor B.O Kapilash B.O Karadagadia B.O Karadapal B.O Karagola B.O Karamul B.O Karanda B.O Karnapur B.O Kashipur B.O Kasiadihi B.O Katada B.O Kendupada B.O Kerjoli B.O Khajuria B.O Khalari B.O Khalibereni B.O Khaliborei B.O Khandahatta B.O Khankar B.O Khankira B.O Kharagprasad B.O Khatakhura B.O Khemla B.O Khinda B.O Khurusia B.O Kiakata B.O Korada B.O Korian B.O Kotagara B.O Kothabhuin B.O Kottam B.O Krishnachandrapur B.O Krutibaspur B.O Kuanlo B.O Kudugaon B.O Kuio B.O Kukudang B.O Kukurpeta B.O Kulad B.O Kulei B.O Kuluma B.O Kumanda B.O Kumunda B.O Kumursinga B.O Kumusi B.O Kunjam B.O Kunua B.O Kurudol B.O Kusumjodi B.O Kusupanga B.O Kuturia B.O Lauloi B.O Letheka B.O Lodhani B.O Luhamunda B.O Luhasinga B.O Lunahandi B.O Machhakuta B.O Madhapur B.O Mahapada B.O Mahisapat B.O Mahulapada B.O Mahulapal B.O Mahulpal B.O Maidharpur B.O Maimura B.O Makuakateni B.O Malapura B.O Manapur B.O Mandar B.O Mangalpur B.O Manikmara B.O Manipur B.O Maruabil B.O Mathatentulia B.O Motta B.O Muktapasi B.O Mundeilo B.O Munduribeda B.O Nadhara B.O Nadiali B.O Nagaon B.O Nagira B.O Nakchi B.O Nalam B.O Nandapur B.O Natada B.O Nehru Satabdi Nagar(Bharatpu)r S.O Neulpoi B.O Nihalprasad B.O Nimabahali B.O Nisha B.O Nuabag B.O Nuagaon B.O Nuagarh B.O Nuahata B.O Nuakheta B.O Nuapada B.O Odasha B.O Odisha B.O Oskapalli B.O Padmabatipur B.O Paikapurunakote B.O Paiksahi B.O Pallahara S.O Panchapada B.O Pangatira B.O Papsara B.O Para B.O Parabil B.O Parang B.O Paratara B.O Patakumunda B.O Patala B.O Patamandir B.O Patrapada B.O Pedipathar B.O Phapanda B.O Phulapada B.O Pingua B.O Pipala B.O Pipalabahal B.O Podagarh B.O Podapada B.O Poipal B.O Pokatunga B.O Puruna Manitiri B.O Purunagarh B.O Purunakote B.O Radhadeipur B.O Radharamanpur B.O Raibol B.O Raijharan B.O Rainali B.O Rainrusinghpur B.O Raitala B.O Rajdang B.O Ramakrishnapur B.O Raniakata B.O Ranjagol B.O Rantalei B.O Rendapatana B.O Rengali B.O Roda B.O Saanda B.O Sadangi B.O Sadasivapur B.O Sahara Gurjang B.O Saida B.O Sakasingha B.O Samal B.O Samatangi B.O Sanahulla B.O Sanatribida B.O Sanjamura B.O Sanjapada B.O Sankapur B.O Sankhamur B.O Santarabandha B.O Santhapada B.O Santhapur B.O Sapoinali B.O Saptasajya B.O Saradhapur B.O Saradhapur B.O Sarakpatana B.O Saranga B.O Saruali B.O Seegarh B.O Seepur B.O Shankarpur B.O Siarimalia B.O Sibapur B.O Sibulapasi B.O Siminai B.O Sogar B.O Solada B.O Sorisiapada B.O Surapratapapur B.O Tainsi B.O Talabarkote B.O Talagarh B.O Talcher R.S. B.O Tangiri B.O Tapdhol B.O Tarava B.O Tariniposi B.O Tentulei B.O Tentuloi B.O Thakurgarh B.O Thokar B.O Tikarapada B.O Tubey B.O Tukuda B.O Tulasipal B.O Tumusinga B.O Turang B.O Tusar B.O Ugi B.O Urukela B.O )

ADDRESSES OF THE DISTRICT CONSUMER FORUMS

Orissa
1.
Angul
District Forum
Plot No. 1013 (P)
At/Po/Distt - Angul
Angul 759122
06764-231454
2.
Balasore
District Forum
Plot No. 778
Srikanthapur
Near Collectorate
Po/Distt. Balasore 756001
06782-263910
3.
Bargarh
District Forum
At Back Side Of Civil Court
Near Ranibandh
Ward No. 10
Po/Distt. Bargarh 768028
06646-231532
4.
Bhadrak
District Forum
Naripur Chhak
Po/Distt. Bhadrak 756100
06784-251910
5.
Bolangir
District Forum
Near Children Park
At/Po/Dist. Bolangir 767001
06652-233388
6.
Boudh
District Forum
Boudh Kunja Nivas
Po/Distt. Boudh 762014
06841-222419
7.
Cuttack
District Forum
Sector - 1
C.D.A. Colony
Near Sati Choura Chhak
Cuttack 753014
0671-2606339
8.
Deogarh
District Forum
Near Post Office
Plot No. 231/1337
At/Po - Deogarh Town
Distt. Deogarh 762014
06641-226879
9.
Dhenkanal
District Forum
Near Civil Court
Palace Road
Distt. Dhenkanal 759122
06762-224279
10.
Gajapati
District Forum
At/Po - Paralakhemundi
Jengaon Street
Distt. Gajapati 761201
06815-223127
11.
Ganjam
District Forum
Nehru Nagar - 9
Po - Gosani Nuagaon
Berhampur
Distt. Ganjam 760003
0680-2200860
12.
Jagatsinghpur
District Forum
At/Po/Distt.
Jagatsinghpur 754103
06724-220107
13.
Jajpur
District Forum
At Babel Bazar
Po/Distt. Jajpur 755081
06728-223498
14.
Jharsuguda
District Forum
Near Collectorate
Po - O.M.P. Line Distt.
Jharsuguda 768204
06645-270699
15.
Kalahandi
District Forum
At/Po - Bhawanipatna
Distt. Kalahandi 766001
06670-231008
16.
Kendrapara
District Forum
Plot No. 209
At Santa Sahi
Distt. Kendrapara
Near Police Station
Kendrapara 754211
06727-232030
17.
Keonjhar
District Forum
At-Po Keonjhar Distt.
Keonjhar 758001
06766-253390
18.
Khurda
District Forum
Plot No. 1159
Jagamara
At/Po - Khandagiri
Near Khandagiri Chhak
Distt. Khurda 751002
0674-2350122
19.
Koraput
District Forum
At/Po - Jeypore
Distt. Koraput 764004
06854-251792
20.
Malkanagiri
District Forum
Old S.B.I. Building
Po/Dist. Malkanagiri 764045
06861-230337
21.
Mayurbhanj
District Forum
At/Po - Baripada
Distt. Mayurbhanj 757001
06792-257574
22.
Nabarangpur
District Forum
At/Po/Distt. Nabarangpur
Nabarangpur 764059
06858-232780
23.
Nayagarh
District Forum
Po/Distt. Nayagarh
Nayagarh 752064
06753-252913
24.
Nuapada
District Forum
Nuapada Rajpur
Near Bhagabat Temple
Po/Distt. Nuapada 766105
06678-223624
25.
Phulbani
District Forum
At/Po/Distt. Phulbani
Phulbani 762001
06842-254363
26.
Puri
District Forum
Near Puri Womens College
At/Po/Distt. Puri
Puri 752001
06752-224781
27.
Rayagada
District Forum
At/Po/Distt. Rayagada
Rayagada
06856-223025
28.
Samabalpur
District Forum
At/Po/Distt. Sambalpur
Sambalpur 768001
0663-2410037
29.
Sonepur
District Forum
At/Po/Distt. Sonepur
Sonepur 767017
06654-220401
30.
Sundargarh - I
District Forum
At/Po/Distt. Sundargarh
Sundargarh 770001
06722-2273234
31.
Sundargarh - Ii
District Forum
Qr. No. C/13, Sector - 6
At/Po - Rourkela
Distt. Sundargarh
Rourkela 769002
06661-2273234

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DHENKANAL POSTAL DIVISION AT A GLANCE

Saturday, January 28, 2017

Issues reported in Finacle i/c/w leave arrangements/ deputation

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