Dharna infront of Division Office on 20.10.2016 Submission of Strike Notice for 2 Days Strike on 9.11.2016 and 10.11.2016 : Photos

Dharna infront of Division Office on 20.10.2016 Submission of  Strike Notice for 2 Days Strike on 9.11.2016 and 10.11.2016 : Photos

New Change In BO Account Opening In Sub Offices.

We are all aware that RICT is coming soon. Very Soon all BO will be given RICT Devices in which all transactions will be carried out. As a part of this method while opening a new account in RICT machines, a unique number will be generated. This unique number we have to enter while opening account at Sub office.

Since all offices are not yet migrated to RICT, Finacle will throw a warning message.

“RICT Unique number is not entered. Do you want to proceed”

This is only warning message and the root cause of the message is due to deployment of new patch in the production server.
The details of the patch which was deployed in production server is as below.

The field RICT unique number is for entering the unique number generated in RICT device while opening of new accounts (SB / RD / TD). So, while opening new accounts, if BO is selected, then the warning message mentioned above will be displayed and the offices can skip this by selection YES option if RSI FSI rollout has not happened.

In future after implementation of RICT while opening the BO accounts in SO/HO we need to enter the unique number generated in RICT device at BO level.

Note :-

In finacle we generally get the 3 different kind of messages in general while doing finacle operations they are mentioned below.

1. Warning message
2. Exception message
3. Error message

Generally warning message code will start with 'W'

Exception message code will start with'ED'

Error message code will start with 'E'.

In finacle generally we can ignore warning and exceptions in general and we can proceed the transaction even system will allow to proceed the transactions.

But when we get Error message the system will not allow to proceed further as this will occur when we perform the transaction against the DOP rulings or if there is any issue in the system.

Hence if there is any error message immediately report to the respective CPC with latest error screenshots and detailed description for the solution.

Precautions to be taken by the users of DOP Finacle in various scenarios

Written By Admin on Oct 17, 2016 | October 17, 2016

In Finacle as we all know that while logging to the Finacle application there is no bio-metric detection of that user hence there might be chances of misuse of the user ids hence we have to strictly follow the below precautions.
Always send the user id change requests i.e., role change/sol change/delete requests to the respective CPC from the concerned Divisional SPOC only.
Also send all the user requests to respective CPC preferably before 24 hrs in order to overcome the delay in processing the user requests.
All the user requests received from all the CPC's will be processed by CEPT User id team in Chennai hence kindly send the requests 24 hrs before.
I have generally identified the various scenarios in which users of Finacle application should be  extra careful and the detailed description is mentioned below.

Before sending any user requests in DOP Finacle always check whether inventory cleared or not from that user. Check using HIIA menu if any inventory exists transfer to respective employee of that office or DL-DL.
If there is any pending inventory then the request will be rejected by CEPT team.

Scenario 1 :- When the Finacle user is going on leave for a certain period what precaution should be taken by that user?

Answer :- When the user is going on leave then immediately send the request to the respective CPC from the Divisional SPOC to make the user temporarily disable so that no one can use your user id in the leave period.

Scenario 2 :- When the Finacle user got retired/suspended/resigned cases what action should be taken by the supervisor of that office?

Answer :- For all the above mentioned cases the supervisor/postmaster/system admin should send the delete request to those user ids who got retired/suspended/resigned from DOP immediately from Divisional SPOC to the respective CPC. 

Scenario 3 :- When the user ordered for deputation to other office what action to be taken by that user ?

Answer :-  When the user ordered for deputation to other office we have to send the SOL change request from Divisional SPOC to the respective CPC preferable prior to 24 hrs. If the user ordered to work in 'C' class office then request for multiple roles after deleting the existing users from that SOL.

Note :-  In 'C' class office there should be only user if there are more than one user immediately send those user ids for delete or sol change request from Divisional SPOC to the respective CPC.

Systemic changes for addressing of public grievances

Niraj Kumar                                                         
DDG (PG, QA & I)

DO.No.3-15/2015-PG                        Dated: 07.10.2016

Respected Sir/ Madam,

Sub: Systemic changes for addressing of public        grievances

During the last PRAGATI meeting held on 24th August 2016, need for imparting soft skills to bring about behavioral changes was highlighted. This found echo in DARPG recommendations as well. This issue has found mention in Board meeting dated 10th Aug 2016 too.

2.            A sizeable part of the public grievance emanates either directly or indirectly from the alleged apathy our unsatisfactory behavior or ill tempered treatment from the postal staff in the counter or the delivery branch of the post office, including the postman.

3.            We pride on our extensive network and last mile connectivity. The postman and the man sitting on the counter is that connectivity. He receives induction and refresher trainings and he is well aware of rules and procedures. There is no deficiency in his capacity or expertise. However, when it comes to handling of crowd, or a pressure situation, or an argumentative or even provocative customer, the staff and even supervisors are found wanting in the necessary skills to diffuse the crisis.

4.            With the above in view, there is a need to launch a sustained campaign on good behavior towards the customer. The key target groups are:

1. the counter staff,

2.  the postman and delivery staff and

3. the postmasters.

Even senior level staff needs to hone their skills on conflict resolution, crowd management, management of counters and other mail / delivery offices during heavy rush, motivational skills, creating cheerful ambiance and customer friendly atmosphere in the post offices and encouraging their staff, including postman , towards good behaviour using a mix of motivational and deterrent actions.

5.            With this objective, the following is proposed:

A. “Mail-Milaap”

i. every day 10 AM to 1 PM is happy hour in the public hall .

ii. happiest counters or bright spot counters will be suitably rewarded  and so labelled.

iii. gentleman of the month or model staff of the month badge to be worn by the gentleman / model staff.

iv. the post office will be chosen by RWA and local residents for the Happiness Centre award which should be given wide publicity.

B. Khush-Khabri (meaning good news, but can also mean happy messenger)

i. the postman to be motivated to be the gentleman postman

ii. the beat will be named as happy beat.

iii. KYD (know your dakia) to be launched whereby name and mobile no of the postman to be available to the residents of the beat. This helps the residents to connect with the postman and facilitate delivery.

iv. “Last mile with smile” campaign.  : Under this campaign the Postman and other delivery staff will be sensitise towards customers friendly behaviour.  The Postman provide the last mile connectingly to the entire postal system. In the rural areas, the delivery work force is going to be used for financial inclusion as well.  Therefore, the compaign will focus on encouraging the postman to “deliver with smile” and be a friendly and a helping person, i.e. a “Gentleman Postman”. Depending upon his behaviour and feedback from people,his beat will be declared a “happy beat”.  There will be special reward to the Division and Circles with maximum number of “happy beats”.  This should also reflect in the reduction of public complaints relating to bad behaviour of the Postman all deliberate non delivery, delayed delivery etc.  Because a “happy beat” needs that delivery is prompt.

6.         IMPLEMENTATION

(A).     Timeline:

i.          By 30th October, 2016, one post office in the Circle Headquarter or anywhere in the Circle to be adopted for “Mail-Milap” campaign and will have all fully “Happy Counters”.

ii.          Similarly one delivery post office will be selected based on a largest number of delivery related complaints pertaining to Postman or delivery staff.  By 30th of October,2016, a happy beat will be created.  It will be desirable if all beats in a particular post office are “Happy Beats”.

iii.         By 31st December, 2016, all HOs should implement the “Mail-Milap” campaign in their counters and public hall.  All HOs should be able to identify a “Happy Counter” and the name of the staff.

iv.        Name, picture, contract number etc. of the staff can be popularised on social media by creating a “Happy Group”.

v.         By 30th March, 2017, the “Mail-Milap” campaign can be extended upto all these important delivery post offices in the cities.

vi.        By 30th June, 2017, all sub post offices should be covered under the “Mail-Milap” campaign.

vii.        Similarly by 31st December, 2016 all the HOs would identify one or more “Happy Beats” and “Gentleman Postman”.  Their particulars should also be shared in the social media “Happy Group”.  By 31st March,2017, Circles will identify such “Gentleman Postman” and “Happy Beats” from all the sub offices in urban area.

            viii.       By 30th June,2017, rural sub offices will be covered.

ix.        By 31st December, 2017 all GDS delivery agents and BPM should sensitize towards good behaviour and service to the customer.

(B).      Action Points:

i.          A workshop on the subject can be arranged in Directorate with all the DPS HQ and other Senior Officers of the Circles will be involved.

ii.          All the senior officers in the Circles will organize camps and workshop in their Circles, Region and Division to spread awareness about the campaign and will address the counter staff, Postmasters and Postmen.

iii.         Circles will also be asked for happiness volunteers from among the post office staff who can sensitize and motivate their colleague and thus help the campaign.

iv.        Creative banners, posters leaflet should be prepared. Sign Boards for happy hours, happy counters, etc. should be prepared to. Circles may communicate with the public through local FM Radio messages and  social media.  Customer meetings should also be arranged.

v.         A social audit group of eminent personalities, RWAs, Schools etc. should created which can review the “Hppiness centres” and “Happy Beats”.

vi.        Circles will be encourage to share a success stories or any suggestions.

7.         A “National Postal Happiness Index” will be created whereby Circles will be ranked.  The index will be created on 30.04.2017.

8.         A “National Postal Consumer Satisfaction Index” will also be accordingly developed.

You are requested to start this happy campaign in order to bring about behavioral and attitudinal changes in our staff. Because, this will go a long way in rebuilding the image of the Department and creating a positive and happy perception about our staff.

This issue with the approval of Secretary (Posts).

Wishing you Happy Navratri & Dussehra

With regards.
(Niraj Kumar)

DDG(PG,QA & I)

How to claim PPF after subscriber's death

In the event of the death of a Public Provident Fund (PPF) subscriber, any money left in their PPF account is passed on to the nominee(s) or the legal heir(s). The paperwork and documentation for the claim vary based on whether a nomination has been registered by the PPF subscriber or not. Here’s how to go about filing a claim.

Form

Nominees or the legal heir of the deceased PPF subscriber are required to submit a duly filled Form G to the bank or post office where the the PPF account was held.

Nomination registered

If the PPF subscriber had registered a valid nomination, the nominee will be able to claim the proceeds from the account by simply filing the Form G, along with proof of death of the subscriber (death certificate).

No nomination

If there is no nomination in force, the claim can be made by the legal heirs of the de -ceased subscriber. In addition to death certificate, the legal heirs also have to submit a succession certificate or letters of administration along with an attested copy of probate of will issued by a competent court.

Amount up to Rs 1 lakh

If the amount standing to the credit of the PPF account is up to Rs 1 lakh, the claim may be processed after submission of the following documents:
*A letter of indemnity.
*An affidavit.
*A letter of disclaimer on affidavit.
*A certificate of death of subscriber on stamped paper.

Process

On receipt of application and documents from the nominee(s), if these are found to be in order, all amounts standing to the credit of the PPF account of the deceased subscriber will be repaid to the nominee(s) by the bank or post office. Adjustments will be made according to interest on loans taken by the subscriber.

Points to note

*In case of death of one of the nominees, the surviving nominee(s) will also have to provide proof of death of the deceased nominee.

*The balance in the PPF account continues to earn interest till the end of the month preceding the month in which payment of the deposits stopped.

Source:-The Economic Times

Workers can soon choose insurance plans other than ESI

PTI | Oct 16, 2016

NEW DELHI: Over 2 crore formal sector workers will soon have an option to choose health insurance products available in the market in lieu of the mandatory scheme run by the Employees State Insurance Corp (ESIC).

At present, formal sector workers with monthly wages of up to Rs 21,000 per month are mandatorily covered under the health insurance scheme run by the ESIC.

"The Labour Ministry will soon send a bill to the Union Cabinet to amend the Employees' State Insurance Act 1948, to facilitate the beneficiaries of ESIC scheme to opt for health insurance products available in the market," a source said.

"The Ministry will push the bill for passage in the forthcoming Winter Session of Parliament beginning November 16," the source added.

The Labour Ministry's move is in line with the announcement made by Finance Minister Arun Jaitley in his Budget speech this year to provide an option to formal sector workers covered under ESI scheme to choose a health insurance product recognised by the Insurance Regulatory and Development Authority (IRDA).

The source said, "The inter-ministerial consultation on the bill to amend ESI Act, 1948 has already been completed. However, the bill is to facilitate the workers, but trade unions had opposed the proposed amendment."

"The unions had asked the Labour Ministry to first ensure the availability of health insurance products in the market, which can match the benefits provided under the ESI scheme," the source added.

Although the proposal appears to be tempting but there are certain questions and doubts raised by trade unions which still remained unanswered.

Unions had asked at different fora that how would ESIC ensure coverage of each and every employee under ESIC or other insurance products after the proposed amendment.

They had also stressed on the need for developing a mechanism to ensure that benefits under other health insurance products and ESI are comparable.

Initially, it was proposed to give one time option to ESI subscribers to switch over to other health insurance products but the final draft of the bill provides for no such limitations, the source said.

After the amendment, there will be no limit as such for workers with regards to making switch over to other insurance products or vice versa.

A similar facility was also proposed by Jaitley for subscribers of the retirement fund body Employees' Provident Fund Organisation (EPFO).

The proposed move is part of the EPF & MP Amendment Bill 2016, which can also be pushed for passage in the forthcoming winter session.

The bill is not approved by the Union Cabinet so far. Unions had also opposed this proposal saying that there are a few such products available in the market which are comparable with EPFO scheme, which provides provident fund, group insurance and pension.
Source : http://economictimes.indiatimes.com

From next year, MGNREGS workers to get wages via Post Payments Bank

Tribune News Service, Ludhiana, October 16

With the opening of Post Payments Bank at the post offices next year, the payment to MGNREGS workers and labourers will also be done through these banks.

According to information, India Post Payments Bank, which is expected to become operational by next year, will be used for the payments of some schemes run by the Central Government, including payments to MGNREGS workers.

It would be a great relief to MGNREGS workers in particular, because being a rural employment guarantee scheme, MGNREGS beneficiaries of the scheme are in villages, but the penetration of the post offices is deeper in villages than banking sector. So, MGNREGS workers will be able to collect the payments from nearby post offices instead of having to visit banks, said one of the officials in the Postal Department.

Deepinder Singh, a Gram Rozgar Sewak under MGNREGS, said if the payment was done through post offices, it would help the labourers. “It is a promising move, but the direct payment for different schemes must also be clearly earmarked to prevent any confusion in the minds of the labourers,” he said.

Satwant Kaur, one of the MGNREGS labourers in Khedi village, said the nearer she could collect the payments, the better it was for all MGNREGS workers. “It gets difficult to visit far off villages to get the payments in old age. If money is paid through post offices, it would be a great help,” she added.

NFPE requests Secretary (Posts) for disbursement of Salary / Pension for the month of October by 25th.

National Federation of Postal Employees
1st Floor North Avenue Post Office Building, New Delhi-110 001
Phone: 011.23092771                         e-mail: nfpehq@gmail.com
             Mob: 9868819295/9810853981     Website: http://www.nfpe.blogspot.com

No. PF-16/2016                                                                    Dated: 18th October, 2016

To
            Shri B.V. Sudhakar,
            Secretary,
            Department of Posts,
            Dak Bhawan,
            New Delhi-110 001

Sub: Disbursement of salary to all Employees working in Dept. of Posts including GDS and payment of Pension to pensioners by 25th of this month on account of Deepawali Festival on 30th of this month – Reg.

Sir,
            The Deepawali festival is an important festival spread all over the Country and Celebrated by and large.  The festival will start from 28th and continue up to 2nd November.

            As the festival is in the last dates of the month.  Mostly employees will not be having money to spend and to celebrate Deepawali festival.

            It is therefore, requested to kindly cause suitable orders for disbursement of salary of all staff working in Department of Posts on 25th October, 2016 so that the officials can celebrate the festival happily.

            A positive action is highly solicited.

            With regards.
Yours faithfully,
            
(R.N. Parashar)
Secretary General

Working Procedure of BPCOD / EPCOD and SPCOD articles in Delivery Post offices.

Working Procedure of BPCOD / EPCOD and SPCOD articles in Delivery Post offices.
BPCOD/EPCOD

1.    Receive the Parcel Bag  in Postman Module and open the bag.

2.    The parcel must be received as BPCOD/EPCOD.

3.    Check the message file in InvoicingàCod ArticleàArticle for delivery.

4.    If message file is not available, then log in as Super, in Tool MenuàRequest for COD message File.  Scan the Article, and run the R-Net Communication.

5.    The message file of the concerned COD should be available within 7 Days of the receipt of the COD Parcel.

6.    If message is available, then first serve the intimation slips through the Postman.

7.    The Parcel may be kept in Windows deposit or may be delivered through the Postman according to the limits prescribed for Postman.

8.    If the parcel is delivered, then take return as DELIVERED, receive the amount in the Treasury Module, Verify the same by the Supervisor  in submit account.

9.    Then check the amount received by the Treasurer by viewing the Daily Account.

10.  Run both the R-net Communication and e-Payment communication to transfer the amount to the Biller.

11.  If the parcel is refused or un-claimed then return back the COD with suitable remarks and dispatch the parcel in the Despatch Module.

12.  For BOs, the Sub Account PA should enter the COD amount under the respective Heads while doing the BO Daily Account Data Entry.

13.  If the COD  is returned by the Branch Offices, then return should be taken and COD should be returned in the Despatch Module.

14.  If there is any ambiguity in    Amount written and Amount appeared then, the said COD should be returned.

What will happen, if the message file is not received:--

1.    If  the message file is not received after 7 days of receipt, and the Costumer wishes to take the COD Then -

2.    Make the article delivered to the Costumer and collect the prescribed amount.

3.    Track the COD in India Post web site, not down the Booking office details.

4.    Now the amount received from the Costumers need to be remitted  only to the Booking office by Service EMO.

5.    In the message space, enter the COD Number, Booking Date, Amount and Biller Name.

6.    Write down the details in the COD register maintained in your office.

7.    Log in as PA in Postman Module, Tools - Parcel COD disaster - Select the COD, enter the EMO number, amount, Date of booking and Remarks as Delivered.

8.    Login as Super in Postman Module, Tools - Parcel COD Disaster Verification, Verify the COD.  This will update the delivery status of the COD in the Web Page. 

9.    The Manually returned articles are also need to be entered in the COD disaster with the Remarks as Undelivered.

Two separate Registers should be maintained one for BPCOD and another for SPCOD.  The disposal of all the COD  Parcels should be entered in the register for future references.

Working Procedure of BPCOD/EPCOD and SPCOD articles in Delivery Post offices.

1.    Receive the SPCOD parcel in the in the Speednet Module.

2.    Transfer the SPCOD message file to the Meghdoot Postman under  delivery menu.

3.    Adopt the procedure laid down for BPCOD articles for Delivery in Postman module.

If  the SPCOD article is to be returned back:--

1.    Take return in the Postman Module.

2.    Submit Account should be done in the Postman Module.

3.    Execute the Speednet Communication to change the status of the SPCOD.

4.    Open Speednet, Close the bag àScan the SPCOD for return back. 

The disposal of each SPCOD should be entered in the SPCOD register maintained in your office whether it is delivered or undelivered.  

1.        Ensure that all the communication modules are in working condition.

2.        R-Net Communication is used to Receive and transmit RL/PARCEL and COD.

3.        e-Payment Client is used to transfer cash collected for COD billers.

4.    Speednet Communication is used to Receive and Transmit Speednet and SPCOD data.

5.    Check the BPCOD and SPCOD articles shown as deposit in the Postman module periodically.

Protest Demonstration by AIPEU GDS NFPE, Postal JCA in front of Division Office, Dhenkanal on 3.10.2016 Regarding enhanced Bonus to GDS

Protest Demonstration by AIPEU GDS NFPE,  Postal JCA in front of Division Office,  Dhenkanal on 3.10.2016 Regarding enhanced Bonus to GDS

Photos