e-PLI through McCamish; Advantages in various levels

As a continuation of IT Modernisation Project, India Post has introduced e-Postal Life Insurance through Infosys McCamish platform.  This project is the part of Financial Services System Integration (FSI) solution. Following are the main benefits of this new implementation in various levels.

Benefits of Field Officer / Direct Agent

1.    Increased Sales opportunities due to faster policy issuances and claims settlement.

2.    Single view of Customer details with the help of Unique Cus-tomer Identification ID.

3.    Introduction of Agent Portal leading of online availability of:-

a.    Brochures, Sales material, Proposal forms, claim forms, policy servicing forms.

b.    Customer’s Policy/ledger statement.

c.    New Policy Features & Benefit.

4.    Automatic calculation of commissions leading to accurate and faster payments.

5.    Availability of information on Potential customers for more business.

Benefits of Supervisor at CO/DO

1.    Improved Customer satisfaction due to faster policy issuance and service.

2.    Single view of Customer details with the help of Unique Customer Identification ID.

3.    Availability of Reports to improve premium collection.

4.    Increased sales opportunities due to identification and tracking of potential customers.

Benefits of Division Head

1      Easier launch of new products, across all post of-fices at the same time.

2      Faster processing due to reduced physical file handling.

3      Improved Customer satisfaction due to faster policy issuance and service.

4      Increased sales opportunities due to identification and tracking of potential customers.

5      Easy to monitor sales across Post offices using Reports and Dashboards.

6      Reduced dependency on HOs for collecting information.

Counter Assistant / Supervisor

1.    Shorter queues at counters due to introduction of multiple interaction channels like Internet Portal and Call Centres for submitting policy related requests.

2.    Faster and easier way to work due to online access of policy features and details.

3.    Faster Access to Customer details with the help of Unique Customer Identification ID.

Office Assistant

1.    Online availability of customer related infor-mation and documents.

2.    Reduced workload due to data entry being done at HO/SO/BO.

3.    Faster and Easier way to work due to online approvals of policy related requests.

4.    Easy to view and updated details of multiple agents at one time.

Development Officer

1.    Improved Customer satisfaction due to faster policy issuance and service.

2.    Single view of Customer details with the help of Unique Customer Identification ID.

3.    Availability of Reports to improve premium collection.

4.    Increased sales opportunities due to identification and tracking of potential customers.

System Administrator

1.    Easier launch of new products due to centralized installations.

2.    Centralised update of software patches.

3.    Dedicated technical Helpdesk for support leading to lesser queries from employees.

4.    Secured data through encryption, firewalls, re-stricted access.