- Freeze the SB account
- Record the Transaction in Error Book.
- Intimate your Divisional office to prepare a letter of reversal in the name of Manager CEPT, Chennai with following detail for reversal
1. Account No.
2. SOL id -
3. SOL Name -
4. BO Id -
5. BO Name :
6. Date of Transaction :
7. Amount :
8. Transaction ID.
9. Transaction Mode.
10. Remarks : (Details of Issue)
Now email the Divisional office letter and transaction list generated by BO Device to your CPC for raising the Ticket. CEPT will do the reversal.
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