STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

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Monday, September 19, 2016

STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

Standard Operating Procedure for Internet/Mobile/SMS Banking

1. Any Post Office Savings Account customer may apply for Internet/Mobile/SMS Banking facility. Savings Account must be standing at any CBS Post Office but not in Extra Departmental Branch Post Office in account with CBS Post Office.

2.Account Holder has to apply for Internet and/or Mobile and/or SMS Banking by filling ATM/eBanking/Mobile Banking Form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in Annexure-II of Account Opening Form(AOF) alongwith ATM/e-Banking/Mobile Banking Request Form.

3. This form has to be submitted only in the CBS Post Office where account was opened or where account is currently being operated after transfer. If a depositor of any account standing at any CBS post office wants to apply for E/M/SMS Banking at any other CBS Office, he/she has to first get his/her account transferred to the same CBS Post Office by following the already laid down procedure. In such cases CPA/SU should check the current SOL ID of the account which was transferred either in HACCDET or HACLI menu to confirm the same before enabling Internet/Mobile/SMS Banking.

4.Once Form alongwith required documents is submitted, Counter PA will go to IES menu of Finacle to verify signature of the applicant. If account is a Joint Account ‘B’ type, both the account holders have to sign the form and Joint Account ’A’ type of account holders cannot apply for these facilities.

5.Once customer’s signatures and other documents are verified, Counter PA has to see that all the required fields in the request form have been properly filled. Counter PA will go to CMRC menu and click on modify option. In CIF Modification menu, Counter PA has to click on Enable Internet banking and/or Enable Mobile Banking and/or enable SMS banking based on the options ticked by the applicant in request form. E Mail ID and Mobile Phone number are to be mandatorily filled by the Counter PA. See below screen shot:-

6.Supervisor has to verify the CIF modification in CMRC. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:-

Date of apply- Date of delivery of PIN--Savings Account No.- Customer name-Mobile Number-E Mail ID- Signature of depositor- Initials of Supervisor. Depositor should be told to attend same CBS Post Office after 10 working days to get Internet Banking PIN. In case only Mobile banking facilities are applied, customer should be told to wait for 24 working hours and thereafter M PIN can be generated by the customer through the registered mobile number by downloading Mobile App. CIF ID will be the Login ID, both for Interest and Mobile Banking. In case of SMS banking, within 48 hours of applying, customer will get 4 digit PIN through SMS.

7. CPC Bangalore will print Internet banking PIN numbers and sent PINs to the respective CBS Post Office by service Insured Post. CPC Bangalore should keep sufficient stationary for PIN printing and dispatch. When any customer attend post office for getting PIN, Supervisor will enter date of delivery in the register and get deliver PIN mailer under signature in the register against the entry made on the day of accepting request form. Supervisor will initial against each entry. Customer should be told that CIF ID will be the Login ID and Login Password as well as Transaction Password should be changed after first login and should not be shared with anyone.

8.Facilities which can be availed by these account holders in Internet Banking, Mobile Banking and SMS Banking are attached. SMS Short Codes to be used by SMS Banking Account holders are also attached.

9.Every CBS Post Office has to paste this list of facilities and List Of Short Codes on the Public Notice Board.

10.LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN". When click on searcher, it shows following channels:-

BRN-Branch Transactions
BWY- E-Banking -M-Banking Chanel ID
SWT-ATM Channel ID

In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

11.Only Bangalore GPO will generate SB,RD,TD and PPF Consolidation by selecting BWY as channel ID and putting ALL as Set ID in the MIS server for the previous working day and account for total amount shown under different heads in the cash book showing amount as (Through E&M Banking). One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO and transferred to SBCO alongwith printed copy of consolidation.

12.For any complaint regarding Internet/Mobile/SMS banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to postatm@indiapost.gov.in. If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID. CPC Bangalore will handle such complaints till further orders.

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DHENKANAL POSTAL DIVISION AT A GLANCE

DIVISION OFFICE = 1 ( DHENKANAL ) SUB DIVISION OFFICES = 4 ( DHENKANAL, KAMAKHYA NAGAR, ANGUL EAST, ANGUL WEST) Administrative Set Up of Dhenkanal Revenue District: No. of Sub-Divisions : 3 No. of Tehsils : 8 No. of Municipalities/Corporation : 1 No. of N.A.Cs : 3 No. of Blocks : 8 No. of Police Stations : 15 No. of Gram Panchayats : 198 No. of Inhabited Villages : 1100 No. of Uninhabited Villages : 137 No. of villages : 1237 some maps of the Dhenkanal district. You can view the details of the district by reading the map. Dhenkanal Dist. Map Kamakhyanagar Assembly Constituency Map Dhenkanal Assembly Constituency Map Hindol Assembly Constituency Map Odapada Block (Village Map) Parjang Block (Village Map) Kankadahad Block (Village Map) Kamakhyanagar Block (Village Map) Hindol Block (Village Map) Gondia Block (Village Map) Bhuban Block (Village Map) Dhenkanal Sadar Block (Village Map) Parjanga Assembly Constituency Map Administrative setup of Angul District No. of Sub-Divisions : 4 No. of Tehsils : 8 No. of Municipalities/Corporation : 2 No. of N.A.Cs : 1 No. of Blocks : 8 No. of Police Stations : 22 No. of Gram Panchayats : 209 No. of Inhabited Villages : 1661 No. of Uninhabited Villages : 269 No. of villages : 1930 some maps of the Angul district. You can view the details of the district by reading the map. ANGUL DISTRICT MAP District Map With Sub-Division District Map with BLock Basin Map Forest Soil Map Catchchment Subcatchment Watershed Map Region Map Athamallik NAC Map Talcher Municipality Map 63-Athamallik Assembly Constituency 62-Chhendipada Assembly Constituency 61-Angul Assembly Constituency 60-Talcher Assembly Constituency Map 59-Pallahara Assembly Constituency Map Proposed Animal Husbandary Activity Angul Police Station Map RENENUE DISTRICTS = 2 ( DHENKANAL, ANGUL ) REVENUE SUB DIVISIONS = 8 ( ) HEAD OFFICES = 2 ( DHENKANAL, ANGUL ) SUB OFFICES = 52 ( ANALABERENI,BADASUANLO, BALIMI, BHAPUR, BHUBAN, DHENKANAL COLLEGE, DHENKANAL RAILWAY STATION, GADASILA, GONDIA, GOVINDPUR, HINDOL ROAD RAILWAY STATION, HINDOL, JUBULI TOWN, KAMAKHYA NAGAR, KANKADAHAD, MAHABIROD, MAHIMAGADI, MARTHAPUR, MATHAKARGOLA, MERAMANDALI, PARJANG, RASOL, TALMUL ... ANGUL BAZAR, ATHAMALLIK, BAGEDIA, BALANDA, BANARPAL, BANTALA, CHAINPAL COLONY, CHHENDIPADA, DEEPSIKHA, DERA, DEULABERA COLLIERY,HAKIMPADA, HULURUSINGHA, IGIT SARANG, JINDAL NAGAR, KANIHA, KHAMAR, KISHOREGANJ, KOSALA, NALCO NAGAR, NEHERU SHATABDI NAGAR, PALLAHARA, POLICE TRAINING COLLEGE ANGUL, RENGALI DAM SITE, RAJ KISHORE NAGAR, SAMAL BARRAGE TOWN, TALCHER, TALCHER THERMAL, TALCHER TOWN, VIKRAMPUR ) ... BRANCH OFFICES = 422 ( Aida B.O Akhuapal B.O Aluajharan B.O Amabapal B.O Ambapalas B.O Ambasarmunda B.O Anal B.O Anantapur B.O Angapada B.O Angul H.O Ankula B.O Anlajhari B.O Arahat B.O Arkil B.O Babandha B.O Badagundari B.O Badajarada B.O Badajhara B.O Badakamar B.O Badakantakul B.O Badakera B.O Badakhali B.O Badalo B.O Badanagena B.O Badasada B.O Badatribida B.O Badkerjang B.O Bainsia B.O Baisingha B.O Bajichowk B.O Bajrakote B.O Baladiabandha B.O Balanga B.O Balaramprasad B.O Balaramprasad B.O Balarampur B.O Balasinga B.O Balibo B.O Baligoroda B.O Balipasi B.O Balipatta B.O Ballahar Chhak B.O Baluakata B.O Bam B.O Bampa B.O Bamuan B.O Bamur B.O Banasingh B.O Bandhabhuin B.O Bangursinga B.O Bankual B.O Barada B.O Barada B.O Baragounia B.O Barasahi B.O Barihapur B.O Barkotia B.O Baruan B.O Basala B.O Basantapur B.O Basoi B.O Batagaon B.O Baulpur B.O Baunsapal B.O Baunsapokhari B.O Bedapada B.O Bedasasan B.O Belapada B.O Belatikiri B.O Beruanpal B.O Bhagirathipur B.O Bhairpur B.O Bhaliabolkateni B.O Bhejia B.O Bhejigotha B.O Bhusal B.O Bidharpur B.O Bido B.O Bijigol B.O Bileinali B.O Bimalabeda B.O Birasal B.O Biribolei B.O Biru B.O Bonda B.O Brahmanbil B.O Brahmaniapal B.O Budhapanka B.O Buhalipal B.O Burukuna B.O Champatimunda B.O Chandapur B.O Chandipal B.O Chandpur B.O Chandrasekharaprasad B.O Changudia B.O Chasagurjang B.O Chaulia B.O Chhotapada B.O Chintapokhari B.O Chirulei B.O Chitalpur B.O Damal B.O Dandasinga B.O Danra B.O Dashipur B.O Derang B.O Dhalapada B.O Dhalapur B.O Dhalpur B.O Dharampur B.O Dhirapatna B.O Dhokuta B.O Dighi B.O Dimiria B.O Dudurkote B.O Durgapur B.O Durgapur B.O Ekagharia B.O Ekatali B.O Gaham B.O Gahamkhunti B.O Gandamala B.O Gandanali B.O Gangijodi B.O Garh Nrusinghaprasad B.O Garh Palasuni B.O Garh Santiri B.O Garh Taras B.O Gengutia B.O Gengutia B.O Ghagarmunda B.O Ghantapada B.O Ghatipiri B.O Ghosar B.O Giridharaprasad B.O Gobara B.O Gobinda Bidyadharpur B.O Golabandha B.O Gopalprasad B.O Gorodia B.O Gotamara B.O Govindprasad B.O Gunadei B.O Gundichapada B.O Guneibil B.O Gurujang B.O Haladiabahal B.O Hamamira B.O Handapa B.O Handidhua B.O Hatura B.O Hensamul B.O Himitira B.O Ichhabatipur B.O Indipur B.O Injidi B.O Inkarabandha B.O Jagannathpur B.O Jagannathpur B.O Jagannathpur B.O Jamardihi B.O Jamudoli B.O Jamunakote B.O Jarada B.O Jarada B.O Jarapada B.O Jarasingha B.O Jayapurakateni B.O Jeranga Dehuri Sahi B.O Jharabeda B.O Jhili B.O Jineilo B.O Jiral B.O Kabera Madhapur B.O Kadala B.O Kadalimunda B.O Kaimati B.O Kakudia B.O Kakudibhag B.O Kalamchhuin B.O Kalanda B.O Kalandapal B.O Kalanga B.O Kalikaprasad B.O Kalingapal B.O Kalunigoda B.O Kaluria B.O Kalyanpur B.O Kamadhenukote B.O Kamalanga B.O Kamarda B.O Kampala B.O Kampsala B.O Kanaloi B.O Kanapura B.O Kandabindha B.O Kandarsinga B.O Kandasar B.O Kandhalo B.O Kandhapada B.O Kandhara B.O Kangula B.O Kanheipal B.O Kankadahad Sadar B.O Kankadasoda B.O Kankadpal B.O Kankalu B.O Kankili B.O Kankili B.O Kansamunda B.O Kansara B.O Kantapada B.O Kantapal B.O Kantapal B.O Kanteikolia B.O Kantiapasi B.O Kantimili B.O Kantiokateni B.O Kantioputasahi B.O Kantol B.O Kantor B.O Kapilash B.O Karadagadia B.O Karadapal B.O Karagola B.O Karamul B.O Karanda B.O Karnapur B.O Kashipur B.O Kasiadihi B.O Katada B.O Kendupada B.O Kerjoli B.O Khajuria B.O Khalari B.O Khalibereni B.O Khaliborei B.O Khandahatta B.O Khankar B.O Khankira B.O Kharagprasad B.O Khatakhura B.O Khemla B.O Khinda B.O Khurusia B.O Kiakata B.O Korada B.O Korian B.O Kotagara B.O Kothabhuin B.O Kottam B.O Krishnachandrapur B.O Krutibaspur B.O Kuanlo B.O Kudugaon B.O Kuio B.O Kukudang B.O Kukurpeta B.O Kulad B.O Kulei B.O Kuluma B.O Kumanda B.O Kumunda B.O Kumursinga B.O Kumusi B.O Kunjam B.O Kunua B.O Kurudol B.O Kusumjodi B.O Kusupanga B.O Kuturia B.O Lauloi B.O Letheka B.O Lodhani B.O Luhamunda B.O Luhasinga B.O Lunahandi B.O Machhakuta B.O Madhapur B.O Mahapada B.O Mahisapat B.O Mahulapada B.O Mahulapal B.O Mahulpal B.O Maidharpur B.O Maimura B.O Makuakateni B.O Malapura B.O Manapur B.O Mandar B.O Mangalpur B.O Manikmara B.O Manipur B.O Maruabil B.O Mathatentulia B.O Motta B.O Muktapasi B.O Mundeilo B.O Munduribeda B.O Nadhara B.O Nadiali B.O Nagaon B.O Nagira B.O Nakchi B.O Nalam B.O Nandapur B.O Natada B.O Nehru Satabdi Nagar(Bharatpu)r S.O Neulpoi B.O Nihalprasad B.O Nimabahali B.O Nisha B.O Nuabag B.O Nuagaon B.O Nuagarh B.O Nuahata B.O Nuakheta B.O Nuapada B.O Odasha B.O Odisha B.O Oskapalli B.O Padmabatipur B.O Paikapurunakote B.O Paiksahi B.O Pallahara S.O Panchapada B.O Pangatira B.O Papsara B.O Para B.O Parabil B.O Parang B.O Paratara B.O Patakumunda B.O Patala B.O Patamandir B.O Patrapada B.O Pedipathar B.O Phapanda B.O Phulapada B.O Pingua B.O Pipala B.O Pipalabahal B.O Podagarh B.O Podapada B.O Poipal B.O Pokatunga B.O Puruna Manitiri B.O Purunagarh B.O Purunakote B.O Radhadeipur B.O Radharamanpur B.O Raibol B.O Raijharan B.O Rainali B.O Rainrusinghpur B.O Raitala B.O Rajdang B.O Ramakrishnapur B.O Raniakata B.O Ranjagol B.O Rantalei B.O Rendapatana B.O Rengali B.O Roda B.O Saanda B.O Sadangi B.O Sadasivapur B.O Sahara Gurjang B.O Saida B.O Sakasingha B.O Samal B.O Samatangi B.O Sanahulla B.O Sanatribida B.O Sanjamura B.O Sanjapada B.O Sankapur B.O Sankhamur B.O Santarabandha B.O Santhapada B.O Santhapur B.O Sapoinali B.O Saptasajya B.O Saradhapur B.O Saradhapur B.O Sarakpatana B.O Saranga B.O Saruali B.O Seegarh B.O Seepur B.O Shankarpur B.O Siarimalia B.O Sibapur B.O Sibulapasi B.O Siminai B.O Sogar B.O Solada B.O Sorisiapada B.O Surapratapapur B.O Tainsi B.O Talabarkote B.O Talagarh B.O Talcher R.S. B.O Tangiri B.O Tapdhol B.O Tarava B.O Tariniposi B.O Tentulei B.O Tentuloi B.O Thakurgarh B.O Thokar B.O Tikarapada B.O Tubey B.O Tukuda B.O Tulasipal B.O Tumusinga B.O Turang B.O Tusar B.O Ugi B.O Urukela B.O )

ADDRESSES OF THE DISTRICT CONSUMER FORUMS

Orissa
1.
Angul
District Forum
Plot No. 1013 (P)
At/Po/Distt - Angul
Angul 759122
06764-231454
2.
Balasore
District Forum
Plot No. 778
Srikanthapur
Near Collectorate
Po/Distt. Balasore 756001
06782-263910
3.
Bargarh
District Forum
At Back Side Of Civil Court
Near Ranibandh
Ward No. 10
Po/Distt. Bargarh 768028
06646-231532
4.
Bhadrak
District Forum
Naripur Chhak
Po/Distt. Bhadrak 756100
06784-251910
5.
Bolangir
District Forum
Near Children Park
At/Po/Dist. Bolangir 767001
06652-233388
6.
Boudh
District Forum
Boudh Kunja Nivas
Po/Distt. Boudh 762014
06841-222419
7.
Cuttack
District Forum
Sector - 1
C.D.A. Colony
Near Sati Choura Chhak
Cuttack 753014
0671-2606339
8.
Deogarh
District Forum
Near Post Office
Plot No. 231/1337
At/Po - Deogarh Town
Distt. Deogarh 762014
06641-226879
9.
Dhenkanal
District Forum
Near Civil Court
Palace Road
Distt. Dhenkanal 759122
06762-224279
10.
Gajapati
District Forum
At/Po - Paralakhemundi
Jengaon Street
Distt. Gajapati 761201
06815-223127
11.
Ganjam
District Forum
Nehru Nagar - 9
Po - Gosani Nuagaon
Berhampur
Distt. Ganjam 760003
0680-2200860
12.
Jagatsinghpur
District Forum
At/Po/Distt.
Jagatsinghpur 754103
06724-220107
13.
Jajpur
District Forum
At Babel Bazar
Po/Distt. Jajpur 755081
06728-223498
14.
Jharsuguda
District Forum
Near Collectorate
Po - O.M.P. Line Distt.
Jharsuguda 768204
06645-270699
15.
Kalahandi
District Forum
At/Po - Bhawanipatna
Distt. Kalahandi 766001
06670-231008
16.
Kendrapara
District Forum
Plot No. 209
At Santa Sahi
Distt. Kendrapara
Near Police Station
Kendrapara 754211
06727-232030
17.
Keonjhar
District Forum
At-Po Keonjhar Distt.
Keonjhar 758001
06766-253390
18.
Khurda
District Forum
Plot No. 1159
Jagamara
At/Po - Khandagiri
Near Khandagiri Chhak
Distt. Khurda 751002
0674-2350122
19.
Koraput
District Forum
At/Po - Jeypore
Distt. Koraput 764004
06854-251792
20.
Malkanagiri
District Forum
Old S.B.I. Building
Po/Dist. Malkanagiri 764045
06861-230337
21.
Mayurbhanj
District Forum
At/Po - Baripada
Distt. Mayurbhanj 757001
06792-257574
22.
Nabarangpur
District Forum
At/Po/Distt. Nabarangpur
Nabarangpur 764059
06858-232780
23.
Nayagarh
District Forum
Po/Distt. Nayagarh
Nayagarh 752064
06753-252913
24.
Nuapada
District Forum
Nuapada Rajpur
Near Bhagabat Temple
Po/Distt. Nuapada 766105
06678-223624
25.
Phulbani
District Forum
At/Po/Distt. Phulbani
Phulbani 762001
06842-254363
26.
Puri
District Forum
Near Puri Womens College
At/Po/Distt. Puri
Puri 752001
06752-224781
27.
Rayagada
District Forum
At/Po/Distt. Rayagada
Rayagada
06856-223025
28.
Samabalpur
District Forum
At/Po/Distt. Sambalpur
Sambalpur 768001
0663-2410037
29.
Sonepur
District Forum
At/Po/Distt. Sonepur
Sonepur 767017
06654-220401
30.
Sundargarh - I
District Forum
At/Po/Distt. Sundargarh
Sundargarh 770001
06722-2273234
31.
Sundargarh - Ii
District Forum
Qr. No. C/13, Sector - 6
At/Po - Rourkela
Distt. Sundargarh
Rourkela 769002
06661-2273234

Label

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DHENKANAL POSTAL DIVISION AT A GLANCE

Monday, September 19, 2016

STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

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