introduction of new menu CCIFINQ to find out the CIF ID of the customer (both verified and unverified) using Aadhar or mobile number

​Dear All,

Please see the trail mail received from DDG (FS) regarding introduction of new menu CCIFINQ to find out the CIF ID of the customer (both verified and unverified) using Aadhar or mobile number. Refer the screenshots populated in trail mail for the menu operation.

    It's also requested to ensure that for a customer across DOP only one CIF is opened. Multiple CIFs across multiple SOLs should not be opened for the single customer. Single CIF opened for the customer in any SOL should be used across any SOL for opening of account in DOP.

In case of multiple CIFs for the same customer is found during account opening or CIF creation operation, then CIF linked to the ATM card issued SB account should be taken as standard CIF.  SB linked CIF should be updated as CIF for all types of account across all the SOLs by concerned home SOL of the account using HCCA menu (CIF merger). CIF for SB account which is issued with ATM card should not be changed as it'll lead to disabling of active ATM cards.

FYI and necessary action please.

Thanks & regards,

CBS-CPC Karnataka Team