Procedure to issue new ATM card in case of ATM card is lost/damaged, hotlisting and replacement in DOP Finacle

Before issuing ATM cards kindly ensure the following conditions are fulfilled.

1.     Minimum balance in account should be Rs. 50/-

2.     Cif should be updated with the latest KYC documents.

3.     Update mobile number and email id if possible as message alert service is available.

4.     There must not be any special characters and numbers in the account name. If any name modification is there in  CIF id pl modify in CMRC @ CIF level  and in HAALM menu in account level. Only supervisor can access the command HAALM . One supervisor has to modify the name and another supervisor has to verify the same.

• In order to issue ATM card we generally use the menu CCMM for detailed step by step procedure in DOP Finacle users can CLICK HERE
• When an ATM is lost or damaged and if any customer reports about the ATM lost then counter users can use the menu CCMM and action as hotlisting/hotlosting and replacement. For detailed step by step procedure users can CLICK HERE

Business Scenario :- 

When a DOP ATM card is lost and the same reported by the customer we generally hot list the card using the function CCMM and action as hot list/hot list and replacement then what if the customer want a new ATM card ?

The answer to the above question is mentioned below for all the DOP users.

Solution for the above problem :- 

Procedure to issue new ATM card in case of ATM card is lost/damaged, hotlisting and replacement in DOP Finacle is mentioned below

Under CCMM menu use Modify function and enter CIF id and in the next screen select  Action as "hotlist and replace or Replacement in case already hotlisted. Then select Card type as Personalised and again click on Instant . Then enter the Instant kit number which is to be issued to the customer and card will get activated after 24 hours.