Guidelines for disposal of RPLI death claim applications received direct by Divisions.

Department of Posts
Office of the Chief Postmaster General,
Orissa Circle, Bhubaneswar-751001.
No. RPLI/Death-Misc/2012                                                                               Dated  at Bhubaneswar, the 12-03-2012
To
            All SSPOs/ SPOs (By name) in HQ Region
Sub:    Guidelines for disposal of RPLI death claim applications received direct by Divisions.
             Of late, it is found that  a number of death claim applications are received through divisions. This is an encouraging development as it helps in saving delay in verification  process. However, it is also observed that death claim applications received by Divisions like Bhadrak, Puri, CK North etc.  are simply being forwarded without taking action as required which necessitated in returning it  for verifications and submission of original proposal files etc. This obviously delays settlement due to unwarranted transit from CO to Divisional office and back.
          Therefore, the following guidelines may be followed at divisional level as and when RPLI death claims are received by them direct.
1.      It is to be ensured whether the claimant has applied in LI-9 with original Policy Bond, PRB, Death certificate and mention cause of death of the insurant at Sl No. 5 of LI-9. Otherwise, wanting document(s) / information  may be collected at the time of verification.
2.      The original proposal file and undelivered PB and PRB (if not sent to insurant or remains undelivered due to death of insurant) may be traced out at Divisional Office.
3.      Submission of Divisional head’s confidential report and  2-3 colateral evidences, on cause of death of   insurant from locality / neighbours, are mandatory where death is within 3 years of commencement of policy.
4.      Treatment particulars like prescription, reports etc. and Cause of death certificate from the Doctor who last attended the insurant / discharge certificate of hospital are required to be submitted by the claimant / collected by concerned  IP/ASP  in medical policies below 3 years duration. Otherwise, reasons for non-submission of Cause of death certificate may be obtained.
5.      Where death is accidental/ suicidal/ homicidal, copies of FIR, Postmortem Report & Police Inquest / Final Report are required to be collected / submitted at the time of verification irrespective of duration /type of the policy.
6.      Credit particulars of premium for initial periods not entered in PRB or for overwritten entries, unstamped entries in PRB may be obtained from concerned SOs and submitted unless original PLI-2 receipts are submitted by the claimant.
7.      The LI-9 & Death certificate may be got verified through concerned IPs/ASPs and all documents may be submitted to this office duly countersigned with original proposal file, undelivered PB, PRB and other documents  etc(wherever required) for sanction.
          The above procedure will definitely help in reducing transit time and unnecessary paper work thereby resulting speedy disposal of death claim cases. All are requested to dispose of all RPLI death claim cases in aforesaid manner henceforth. Concerned Dealing Assistants may be suitably advised in this regard.
Dy. Divisional Manager(PLI)
                                                                                                             Bhubaneswar