PM Narendra Modi asks all ministries to address grievances within one month

PM Narendra Modi has asked ministries to make all efforts to halve the time taken to redress citizen grievances to one month.

Senior officials told ET that although ministries were earlier told to dispose of grievances within two months, the PM in his monthly PRAGATI (Pro-Active Governance And Timely Implementation) platform meetings stressed on the need for speedy disposal of grievances and said that efforts be made to reduce the redressal time by half.

“All ministries are trying to reduce the time,“ a senior official said, pointing out that top officials in all ministries including secretaries are monitoring the progress.

To ensure that grievances are not disposed of for the sake of disposal, citizens will be given an opportunity to give their feedback to the government about the “quality“ of grievance redressal and seek the help of the Department of Public Grievances in Cabinet Secretariat if they are not satisfied with the quality of resolution. An option has also been introduced whereby citizens can send in a reminder or clarification on a past grievance if the complaint remains pending for long.

The grievances received by the Centre on its online complaint portal this year are close to the 8.8 lakh total complaints it got in 2015, senior officials said. In a communiqué, all ministries were told to analyse the grievances being received at the "policy process resources level."

Source:-The Economic Times