Please login as operator in the Postman module
Go to Reports --> COD articles --> Parcel COD article Status
If the article number(s) referred in ticket falls under category " Returns Not Taken" or " Submit Account Not Done" no solution can be provided. The issue has to be settled manually your end. (Individual COD articles can be tracked using the option Tools -> Parcle COD Article Status in the Supervisor login )
If the article number referred in ticket(S) falls under category “BO Verification Not Done " please perform BO verification . If still problem persists send a copy of the report referred to above.
Go to Reports --> COD articles --> Parcel COD article Status
If the article number(s) referred in ticket falls under category " Returns Not Taken" or " Submit Account Not Done" no solution can be provided. The issue has to be settled manually your end. (Individual COD articles can be tracked using the option Tools -> Parcle COD Article Status in the Supervisor login )
If the article number referred in ticket(S) falls under category “BO Verification Not Done " please perform BO verification . If still problem persists send a copy of the report referred to above.
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